Current FAQs regarding the temporary closure of the Gallery and other key issues

These Frequently Asked Questions were last updated on 23 June 2020. If your question is not shown here or the answer isn’t sufficient, please contact info@tpg.org.uk or press@tpg.org.uk

Gallery Operations

When is the gallery expected to re-open?

UPDATE (23 June 2020): We are delighted to announce we will be re-opening to the public on Tuesday 14 July, 2020 with an extended run of the Deutsche Börse Photography Foundation Prize 2020 and Jan Svoboda: Against The Light exhibitions.  

We will be trialling new opening hours and days to help support staff and visitors wishing to avoid travelling in rush hour and will have in place a number of social distancing and public health measures to help protect against spread of infection. These include:

  • Timed entry
  • Reduced capacity
  • Hand sanitizers
  • One-way systems
  • and protective equipment for all front-facing staff points of contact

Our new opening hours and days are:

Tue – Sat 
11.00 – 19.00
£5/2.50 concessions

Check our digital channels for latest information and sign up to our newsletter for regular updates.  Currently the building is open for deliveries and collections only.  

 

Are all gallery activities suspended? 

Yes all building centered, physical activities (Exhibitions & Displays, Talks, Events, Courses & Workshops, Book Launches, Print Sales, Meetings, etc.) are currently on hold.  Please see below for specific information on tickets already purchased and refunds.

How can I find out about future exhibitions and events at The Photographers’ Gallery?

Keep an eye on our website and social media channels for news of, and any changes to, our forthcoming programme. And sign up to our newsletter for detailed updates. 

We are re-opening to the public on Tuesday 14 July 2020 with a continuation of the exhibitions we had to temporarily close in March: Jan Svoboda: Against the Light and the Deutsche Börse Photography Foundation Prize 2020.  Both exhibitions will be extended until 20 September with the Autumn programme beginning in October with From Here to Eternity.  Sunil Gupta. A Retrospective.

Am I able to view the exhibitions online and is access free?

We aren't currently able to offer virtual views of our Gallery exhibitions online, but our website is home to a varied selection of exhibition images (past and present) as well as additional content including artist videos, slideshows, essays and interviews to enrich your online experience of what we do.  See our new Digital Commissions and Viewpoints for a curated and eclectic set of perspectives on our programme - and image culture more widely.  We welcome any donations to help support us through this challenging period.

What can I do to help? 

Apart form continuing to take part in our activities and  you can support us by making a donation or becoming a member to ensure we can continue to champion photography for everyone. 

Talks, Events, Courses & Workshops

Are any of your talks, events, courses and workshops still going ahead?

All live events and courses at The Photographers’ Gallery until at least June 2020 have been cancelled in the interests of public health.  We hope to reschedule as many as possible once we re-open.  Meantime check out our online talks and events programme or sign up to our newsletter and follow our digital channels for the latest information.

I have booked an event/course/workshop during your estimated period of closure.  How do I get a refund?

If you have purchased tickets for any of our scheduled events you will be automatically refunded within two weeks.  If you are willing and able to, we would be grateful if you would consider donating your ticket to help support us during this time.  Let us know if you like to waive your refund at info@tpg.org.uk or visit this page for info on making a donation.

Will cancelled events be rescheduled?

Yes, we are trying to reschedule as many of the planned events as possible.  You can register your interest for any cancelled events, courses and workshops by going to the event page, so you’ll be the first to hear if we have been able to find another date for it.

I’ve booked tickets online and I haven’t received an email confirmation or cancellation for my e-tickets.

You should be automatically refunded within two weeks. Please contact info@tpg.org.uk with details of your booking if this is not the case. 

Please note: our Deutsche Borse Photography Foundation Prize 2020 award evening has been postponed until further notice while the Gallery continues to remain closed. 

Bookshop

I’ve ordered something from the Bookshop, how long will it take to be delivered to me?

Orders are usually dispatched within 1-2 working days, and we are doing our best to maintain this timeframe in the current situation.  Please bear with us if your order takes slightly longer than usual to arrive however as we may be subject to service dispruptions beyond our control. To make a reservation or discuss your order, please contact bookshop@tpg.org.uk 

Will there still be shipping to international countries?

We will continue to process international orders but services may take longer than usual depending on international shipping restrictions. Drop us a line at bookshop@tpg.org.uk with any queries.  

I have a book/film/product reserved for collection from the Gallery, am I able to pick it up?

Yes.  We are currently open for collections or deliveries.  Please arrange direct with bookshop@tpg.org.uk.

Can someone help me with a problem ordering online?

Yes, contact bookshop@tpg.org.uk and someone will get back to you as soon as we can.

How can I find out about something that’s not in the online shop?

Contact bookshop@tpg.org.uk who will be happy to help.

Members & Patrons

What happens to my membership during the closure?

Please read our Membership FAQs. Should you have any further questions, please contact the membership team at membership@tpg.org.uk.

What happens to my patronage during the closure?

For patronage enquiries, please contact our development team at development@tpg.org.uk.

Staff & Contacts

Are all staff continuing to work while your building is closed? 

The majority of staff are continuing to work from home or where necessary in the building following all safety guidelines.  We have also relied on the Goverment's Furloughing scheme (giving temporary leave of absence), to help protect any staff unable to fully carry out their duties during building closure. Furloughed staff will not be working, or be responsive, during this period, but will still be paid (in line with current Government JRS T&Cs) until end of June (at time of writing). TPG remains as productive and operational as possible with the input of retained staff and any enquiries and requests will be dealt with accordingly and as swiftly as possible.  

How do I get in touch with individual staff at the Gallery?

You can reach retained staff members on their emails as usual. If you don’t know an individual staff member’s email, please email info@tpg.org.uk and your message will be directed to the appropriate person.

I am a member of the Press, how do I get hold of images or other press information during this period? 

Please direct any press enquiries to press@tpg.org.uk or download press releases from our press area.

Gallery Policies

What is the Gallery's response and position in relation to Anti-racism as highlighted by the global Black Lives Matter protests and call for action?

In the wake of the murder of George Floyd in the US and the subsequent widespread protests against anti-blackness and police brutality, arts organisations across the world have been asked to show greater evidence of plans to combat institutional racism and inequality within their sector.  As a publicly funded Gallery, with a core belief that diversity is integral to creativity and innovation, we recognise we have a duty to speak out and act up in support.  Likewise we accept our responsibility to address any shortcomings in these areas and do better.  We are currently working with our staff and trustees on an agenda and plan for reform and change which we will share as soon as possible.  Brett Rogers, Director, The Photographers' Gallery, June 2020.

Other Gallery policies can be viewed here

Thank you for your support and understanding