Frequently Asked Questions

Updated Mon 13 Jul 2020 

Re-opening and booking
What's On
Bookshop
Print Sales
Support TPG
Stay up to date
Contact us


You can find the answers to our most frequently asked questions below. Need more information? Contact the Visitor Relations team on +44 (0)20 7807 9300 or email info@tpg.org.uk.

When will you reopen?
We reopen on Tuesday 14 July, 11.00 – 19.00 and we look forward to welcoming you back.

What are your opening hours and admission charges?
Tuesday – Saturday, 11.00 – 19.00
Sunday – 11.00 – 18.00
Please note we will remain closed on Mondays.

Admission:
Exhibition Admission £5/£2.50 Concessions
Members go free
18s & under go free

Concessions:
Art Fund cardholders
Disabled with one complimentary companion ticket if required
Unwaged with proof of eligibility
Senior 60+
Student with ID

Are you still offering a daily free slot for visitors?
In order to help us recover financially from the impact of loss of income during lockdown, we are having to suspend our daily ‘free from 5pm’ entry for the time being. We hope to reinstate it as soon as possible. In the meantime, concessions are available.

Will I need to book a ticket in advance?
Yes, timed tickets are required to enter our exhibitions. Timed tickets can be purchased over the phone by contacting our Visitor Relations team on +44 (0)20 7087 9300 and in the Gallery during opening hours. Timed tickets can be purchased at the Welcome Desk on the day of your visit if there is availability.

I’m a Member, do I need a timed ticket?
Members and corporate supporters will need to book by contacting the membership team on +44 (0)20 7087 9312 or email membership@tpg.org.uk quoting your membership ID.

Patrons will need to book by contacting the development team by email at development@tpg.org.uk.

What social distancing and hygiene measures do you have in place?

  • Revised opening hours of 11.00 – 19.00, Tuesday – Saturday and Sundays 11.00 – 18.00
  • Timed tickets for exhibitions to limit the number of visitors on site at any one time, booking required – call us on +44 (0)20 7087 9300
  • One-way systems are in place throughout the building. Please keep your distance from others, follow the guidance, and observe maximum room capacities
  • We only accept card or contactless payments to minimise touch points
  • Hand sanitiser is available in key areas
  • There will be increased regular cleaning of public toilets throughout the day
  • All visitors are to wear a face covering (from 24 Jul)
  • We’re providing PPE for all our visitor relations staff and there are also protective screens in place at all desks

 

Will I need to wear a mask or face covering?
As of 24 July, all visitors will need to wear a face covering. We will regularly review this in line with government and health guidelines.

How does the one-way system operate?
Visitors to the galleries will be asked to ascend via the lift directly to the top (5th) floor and to make their way through each gallery via the stairwell. If you have difficulty walking or using stairs, please notify our staff at the Welcome Desk upon arrival and they will be able to assist you. Route pointers and distancing markers will be in place throughout the building.

Visitors to the café, bookshop, and print sales will be asked to observe social distancing measures and one-way markers on the stairs.

How long am I allowed in the galleries?
All exhibition tickets are timed with one-hour slots to enter. We suggest you allow one hour to see all our exhibitions. Once you leave the exhibition, re-admission is not permitted. Last entry is one hour before the Gallery closes.

What steps have you taken to ensure visitors with disabilities have access to the galleries?
We warmly welcome visitors with disabilities and their companions. The Gallery can be accessed via a level entrance from Ramillies Street. Our building is DDA compliant and all areas of the Gallery are accessible by lift. A wheelchair-accessible toilet is located on Floor 5 of the Gallery. Portable hearing loops are available on request, booking required. All assistance dogs are welcome, and a water bowl is available on request. 

For access enquiries, contact the Visitor Relations team on +44 (0)20 7807 9300 or email info@tpg.org.uk.


What’s On

What changes have been made to the 2020 exhibition programme?

Exhibitions
Deutsche Börse Photography Foundation Prize 2020 has been extended until 20 September.
Jan Svoboda: Against The Light has been extended until 20 September.

Free Displays
Summer Exhibition in TPG Print Sales until 6 September.
Anna Rider: Laws of Ordered Form on the Media Wall has been extended until 31 July.

Will you be running events such as talks, tours, courses, workshops, and private views at the Gallery?
We feel it is too soon to hold events at the Gallery. We hope to be able to resume these as soon as it is safe to do so. In the meantime, we are continuing to host events online.

Visit what’s on, sign up to our newsletter, and follow our social media channels for the latest on our exhibitions and events.

What events are you running and where will they take place?
Our events will continue online until at least Autumn 2020. This includes a range of talks and courses, as well as events and resources for 14 to 24-year olds as part of our Develop creative careers programme. 

We will regularly review holding events at the Gallery, in line with government and health guidelines. 

Visit what’s on, sign up to our newsletter, and follow our social media channels for the latest on our exhibitions and events.

For general enquiries, please contact our Visitor Relations team on +44 (0)20 7087 900 or email info@tpg.org.uk Tuesday – Saturday, 11.00 – 19.00.


Bookshop

I’ve ordered something from the Bookshop, how long will it take to be delivered to me?
Our regular staff and working structure has been significantly affected by coronavirus. Therefore, we now use a weekly shipping cycle to send out all online orders. If you place an order that requires a faster turnaround, please contact us at the shop or via the Shopify email system. 'Click & Collect' orders will generally be processed within one day and can be picked up from the Bookshop during our opening hours, upon notification from a staff member. If we encounter any significant delays in sending your order out to you, we will contact you by email. At this point, you reserve the right to cancel your order, if subsequently inconvenient.

To discuss your order, contact our Bookshop team at bookshop@tpg.org.uk.

Will there still be shipping to international countries?
We will continue to process international orders, but services may take longer than usual depending on international shipping restrictions. Drop us a line at bookshop@tpg.org.uk with any queries.  

I have a book/film/product reserved for collection from the Gallery, am I able to pick it up?
Yes! 'Click & Collect' orders and reservations will generally be processed within one day and can be picked up from the Bookshop during our opening hours, upon notification from a staff member.

Can someone help me with a problem ordering online?
Yes, contact bookshop@tpg.org.uk and someone will get back to you as soon as we can.

How can I find out about something that’s not in the online shop?
Contact bookshop@tpg.org.uk who will be happy to help.


Print Sales
Our Print Sales Gallery reopens with its annual Summer Exhibition, featuring a range of works from our represented artists, Exclusive Editions, and works from previous exhibitions. We ask all visitors to observe the maximum room capacity, and wear face coverings in the Print Sales Gallery.

Our Print Sales Gallery offers a dedicated space for the sale and exhibition of works from new and established international photographers as well as affordable Gallery Editions. Every purchase supports our public programme.

For general enquiries, or to book an appointment, contact our Print Sales team on +44 (0)20 7087 9320 or email printsales@tpg.org.uk.


Support TPG
We – along with the arts sector more widely – need your help now more than ever to support our exhibition and education programmes. 

> Visit us
> Shop in our bookshop, cafe, and print sales – every purchase supports our public programme
> Make a donation
> Become a member
> Become a patron
> Corporate support
> Grants from trusts & foundations


Stay up to date

Sign up to email updates from across TPG and we’ll send you a mix of noteworthy news on our exhibitions and events.

Follow us on social media:
Instagram @thephotographersgallery
Twitter @TPGallery
Facebook @ThePhotographersGalleryLDN


Contact us

For general enquiries, please contact our Visitor Relations team on +44 (0)20 7087 900 or email info@tpg.org.uk Tuesday – Saturday, 11.00 – 19.00.

Bookshop
bookshop@tpg.org.uk
+44 (0)20 7087 9323

Members
membership@tpg.org.uk
+44 (0)20 7087 9312

Print Sales
printsales@tpg.org.uk
+44 (0)20 7087 9320

Schools & Young People
projects@tpg.org.uk

The Photographers’ Gallery
16–18 Ramillies Street
London W1F 7LW

Registered charity no. 262548
Registered company no. 986208
VAT Registration no. GB645332251