How many guests can I bring in with me?
You can take in as many guests as your membership type allows:
• Young member – admits yourself
• Individual member – admits yourself
• Member plus guest – admits yourself plus one guest
What happens if I need a replacement membership card?
Lost or stolen membership cards will be replaced free of charge on the first occasion. Any subsequent replacement cards provided may incur an administrative fee of £5.
Please contact our membership team on +44 (0)20 7087 9312 or email email@example.com.
How do I renew my membership?
If you pay by Direct Debit you will automatically receive a new card approximately ten days before your account is due to be debited. Otherwise we will write to remind you when it is time to renew.
To renew your membership:
• Download the renewal form PDF and return it to the freepost address
• Contact our membership team on +44 (0)20 7087 9312 or email firstname.lastname@example.org
• Visit in person and renew at TPG’s information desk
Can I upgrade my membership?
You can upgrade your memberships at any point. This can be done over the phone. The difference in fee will be taken in a one-off card payment to upgrade the membership. Membership upgrades are for the remainder of the membership period. They cannot be paid pro-rata and cannot be carried over.
Where is a gift membership sent?
You can choose to have the membership welcome pack and card delivered either to you or to the recipient with a letter explaining that the membership if a gift from you.
You will be asked to provide the name and address of the gift recipient, which will be held by TPG for the fulfilment of the membership. It will then be the responsibility of the gift recipient to contact TPG to update their contact preferences and provide any further contact details they wish TPG to have, including an email address.
Can I buy a gift membership today, but have it start at a date in the future?
You can choose for your gift membership to start today, or any day within the next 3 months. The welcome pack will arrive within the next 21 days and will be sent via Royal Mail.
When will a gift membership arrive?
The welcome pack will arrive in 21 days, even if you choose to have the membership start at a future date.
How do I cancel my membership?
You have the right to cancel your membership and receive a full refund within 14 days. Any benefits used within that time must be repaid to TPG. We regret that membership cannot be refunded after 14 days of payment being made as it is treated as a donation.
If you wish to cancel part-way through your membership year, you are not entitled to a partial refund as per the above point regarding cancellation.
Annual Direct Debit payments must not be cancelled until the first payment has been collected. You must notify TPG in writing prior to the start of the month in which you are due to renew if you intend to cancel your Direct Debit.
If you would like to cancel your membership, please email email@example.com.