Membership FAQs

Got a question about your current membership or perhaps you’d like to renew your membership? You can find the answers to our most frequently asked questions below.
 

1. Membership extension due to TPG's temporary closure 2020
2. Membership benefits
3. Your membership card
4. Renewing your membership
5. Gift membership
6. Paying for your membership by Direct Debit
7. Gift Aid
8. Cancelling your membership
9. Information


1. Membership extension due to TPG Temporary Closure 2020

We have extended all exisiting memberships by the time of our temporary closure March - July 2020, and will be in touch with your new membership expirary date.

As a member, your support is now more crucial than ever. Thank you.


2. Membership benefits

What do members receive?
As a member, you get the following benefits throughout the year:

• Free unlimited entry to all our exhibitions
• Invitations to our exhibition previews
• Discounts on our talks, events, courses and workshops^
• 20% discount on your first purchase in our bookshop^^
• 10% discount in our café^^^
• Monthly email newsletter

^ Limited ticket availability for talks, events, courses and workshops.
^^ 20% off first bookshop purchase up to the value of £100
^^^ Members’ 10% discount in the TPG café only applied to the member or to a bill for up to a maximum of 6 people, inclusive of the member, when the member pays. 

For details of patrons benefits, please refer to the TPG website tpg.org.uk.

Do you offer a senior membership concession?
Unfortunately, we do not currently offer a senior membership concession to those aged 60 and over.

How many times a year can I visit TPG exhibitions?
Members can visit TPG for free all year round, simply show your membership card at the information desk for entrance to any exhibition. 

How many guests can I bring in with me?
You can take in as many guests as your membership type allows:

• Young member – admits yourself
• Individual member – admits yourself
• Member plus guest – admits yourself plus one guest

Please note that some exhibitions may not be suitable for children under the age of 16.

Where can I find out about exhibition previews?
You will receive an invitation to exhibition previews by email with details of how to RSVP.

Only member plus guest and above are entitled to invite a guest to exhibition previews. 


3. Your membership card

Can I use my membership before I receive my card?
If you join in person, you will be issued with a welcome pack and you can start enjoying your benefits straightaway by showing your temporary membership card to access exhibitions and receive your 10% discount in our café.

You should receive your permanent membership card or complete welcome pack within two weeks of the start of your membership. We regret that we will not be able to grant an extension to your membership if you fail to inform us of non-receipt of membership materials.

Can I lend my membership card to someone else?
We ask that you please don’t lend your card to non-members. If you would like to bring an additional adult guest each time you visit, you can upgrade to member plus guest.

Or, if you know someone who would enjoy the benefits of membership, why not give a gift membership?

Membership is not transferable and additional identification for admission may be required.

What happens if I need a replacement membership card?
Lost or stolen membership cards will be replaced free of charge on the first occasion. Any subsequent replacement cards provided may incur an administrative fee of £5.

Please contact our membership team on +44 (0)20 7087 9312 or email membership@tpg.org.uk.

Your old card will be cancelled to protect against misuse.
 


4. Renewing your membership

How do I renew my membership?
If you pay by Direct Debit you will automatically receive a new card approximately ten days before your account is due to be debited. Otherwise we will write to remind you when it is time to renew.

Can I renew my membership online?
Unfortunately, it’s not currently possible to renew membership online, but you can:

• Download the renewal form PDF and return it to the freepost address
• Contact our membership team on +44 (0)20 7087 9312 or email membership@tpg.org.uk
• Visit in person and renew at TPG’s information desk

Can I pay for my membership renewal by cheque?
Yes, you can, but please write your membership number (found on your membership card) on the back of the cheque and return it along with the renewal form to the freepost address.

Can I upgrade my membership?
You can upgrade your memberships at any point. This can be done over the phone. The difference in fee will be taken in a one-off card payment to upgrade the membership. Membership upgrades are for the remainder of the membership period. They cannot be paid pro-rata and cannot be carried over.

 


5. Gift membership

Where is a gift membership sent?
You can choose to have the membership welcome pack and card delivered either to you or to the recipient with a letter explaining that the membership if a gift from you.

You will be asked to provide the name and address of the gift recipient, which will be held by TPG for the fulfilment of the membership. It will then be the responsibility of the gift recipient to contact TPG to update their contact preferences and provide any further contact details they wish TPG to have, including an email address.

Can I buy a gift membership today, but have it start at a date in the future?
You can choose for your gift membership to start today, or any day within the next 3 months. The welcome pack will arrive within the next 21 days and will be sent via Royal Mail.

When will a gift membership arrive?
The welcome pack will arrive in 21 days, even if you choose to have the membership start at a future date.

How do I renew my gift membership?
Unfortunately, it’s not currently possible to renew gift membership online, but you can:

• Download the gift renewal form PDF and return it to the freepost address
• Contact our membership team on +44 (0)20 7087 9312 or email membership@tpg.org.uk
• Visit in person and renew at TPG’s information desk

 


6. Paying for your membership by Direct Debit

How direct debit works
You can pay by annual Direct Debit for all membership types. The first payment is made on or around the 1st of the month after you join. We’ll enclose a Direct Debit payment schedule in your welcome pack showing you the amount and date of this payment.

Payment by annual direct debit
Direct Debit payments will be taken within seven weeks of joining TPG and on an annual basis from when your membership is due for renewal. You will be notified two weeks prior to the payment of your renewal fee. If there is any difficulty with collecting the Direct Debit payment, TPG will be in touch to re-attempt payment collection. 

Payment by monthly direct debit
If you choose to pay monthly (valid for contemporaries and above) you are agreeing to take out TPG membership for one year. If you fail to pay TPG any instalment due within the specified time period, TPG will contact you and agree to take payment at the next available date. If you fail to pay the instalment due for your membership fee or cancel your direct debit part way through the membership period, you will be required to pay all instalments due for the remainder of your membership period. Failure to make payment will result in the membership being cancelled.

If payment of any membership fee has not been received by TPG within 90 days of the date of renewal, membership will be terminated.

 
 
What happens at renewal?
Memberships paid by Direct Debit renew automatically, unless you tell us otherwise. Two weeks before your membership is due to end, you’ll receive a letter with details about your renewal.
 

7. Gift Aid

What is Gift Aid?
Gift Aid is a government initiative established to help charities like TPG to increase their income. We can increase the value of your support by claiming Gift Aid on your membership. All UK taxpayers are eligible.

It is your responsibility to read the declaration and truthfully fill it out. It is also your responsibility to inform TPG of any changes to your tax status, if your name and/or address changes or if you wish to cancel the declaration. Declarations are valid into the future until you notify us that it needs to be stopped.

Individual member and member plus guest membership types are eligible for Gift Aid and can be included in self-assessment tax returns.

The donation portion of all patronage types are eligible for Gift Aid and this can be included in self-assessment tax returns. For details of the donation and benefit split, please refer to the TPG website.

Please note we cannot claim Gift Aid on young memberships or gift memberships.
 


8. Cancelling your membership

How do I cancel my membership?
You have the right to cancel your membership and receive a full refund within 14 days. Any benefits used within that time must be repaid to TPG. We regret that membership cannot be refunded after 14 days of payment being made as it is treated as a donation.

If you wish to cancel part-way through your membership year, you are not entitled to a partial refund as per the above point regarding cancellation.

Annual Direct Debit payments must not be cancelled until the first payment has been collected. You must notify TPG in writing prior to the start of the month in which you are due to renew if you intend to cancel your Direct Debit.

If you would like to cancel your membership, please email membership@tpg.org.uk.
 


9. Information

Update your details
To update your address, contact details and contact preferences, please contact our membership team on 020 7087 9312 or email membership@tpg.org.uk.
 
TPG stores the data you supply securely and uses it for administrative purposes. From time to time TPG and TPG Enterprises would like to update you on forthcoming exhibitions, events and other activities to support our aims. If you would like to receive information in addition to your supporter communications, please let us know.
 
Read our privacy policy to find out how we keep our members’ personal details safe.
 
 
Contact us
For membership enquiries or to join, please contact our membership team on +44 (0)20 7087 9312 or email membership@tpg.org.uk.
 
The Photographers’ Gallery
16–18 Ramillies Street
London W1F 7LW
 
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Registered company no. 986208
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