Membership FAQs

Got a question about your current membership or perhaps you’d like to renew your membership? You can find the answers to our most frequently asked questions below.
 

Coronavirus update

Following the UK Government’s official guidance, we have made the decision to temporarily close, starting Tuesday 17 March 2020 until further notice.

For more information on gallery hours, programming and ticket refunds, please visit tpg.org.uk/visit.

We look forward to welcoming you to TPG when we reopen.
 

 

1. Membership during TPG closure
2. Membership benefits
3. Your membership card
4. Renewing your membership
5. Gift membership
6. Paying for your membership by Direct Debit
7. Gift Aid
8. Cancelling your membership
9. Information


1. Membership during TPG closure

Unfortunately, our supporter services phone lines have had to close temporarily. Bear with us and we hope you’ll find some of the answers to the most common questions we’re receiving and find ways to contact us below.

As a member, your support is now more crucial than ever. Thank you.

What happens to my membership during the closure?
We will make sure you still receive your full membership benefits by adding whatever length of time TPG is closed to your membership term for free. During the closure period, you will still receive email communications from TPG. 

If you would like to receive these emails and have not get given us permission to contact you, please send an email to membership@tpg.org.uk.

What happens if I join as a member during the closure?
If you join as a member during the time that TPG is closed, you will receive your full first year of free exhibition entry, and all other benefits, from when we reopen, and your membership will be valid for 12 months from this date.

What happens to my renewal during the closure?
If you have an ongoing membership that you pay for by Direct Debit, we will take your renewal payment as usual. Your renewed membership will last 12 months plus the duration of TPG’s closure. Your membership renewal will then be due at the end of this period.

If you purchased your membership by a one-off payment method (card, cheque or cash) we will add any additional period in relation to the closure of TPG of membership to your current year of membership once TPG reopens. Your membership renewal will then be due at the end of this period.
 


2. Membership benefits

What do members receive?
As a member, you get the following benefits throughout the year:

• Free unlimited entry to all our exhibitions
• Invitations to our exhibition previews
• Discounts on our talks, events, courses and workshops^
• 20% discount on your first purchase in our bookshop^^
• 10% discount in our café^^^
• Monthly email newsletter

^ Limited ticket availability for talks, events, courses and workshops.
^^ 20% off first bookshop purchase up to the value of £100
^^^ Members’ 10% discount in the TPG café only applied to the member or to a bill for up to a maximum of 6 people, inclusive of the member, when the member pays. 

For details of patrons benefits, please refer to the TPG website tpg.org.uk.

Do you offer a senior membership concession?
Unfortunately, we do not currently offer a senior membership concession to those aged 60 and over.

How many times a year can I visit TPG exhibitions?
Members can visit TPG for free all year round, simply show your membership card at the information desk for entrance to any exhibition. 

How many guests can I bring in with me?
You can take in as many guests as your membership type allows:

• Young member – admits yourself
• Individual member – admits yourself
• Member plus guest – admits yourself plus one guest

Please note that some exhibitions may not be suitable for children under the age of 16.

Where can I find out about forthcoming exhibitions?
Dates and details of exhibitions can be found on the TPG website tpg.org.uk.

Where can I find out about exhibition previews?
You will receive an invitation to exhibition previews by email with details of how to RSVP.

Only member plus guest and above are entitled to invite a guest to exhibition previews. 

Do I need to book exhibition tickets?
No, TPG members can visit all TPG exhibitions for free. There’s no need to arrange tickets in advance, simply show your membership card at the information desk for free entry.

Do I need to book tickets for TPG talks, events, courses and workshops?
Yes, unless otherwise stated.

We recommend booking early to avoid disappointment, as there is no reserved allocation for members once events are sold out.

The members’ discount will only be applied to the members’ ticket.

Event tickets for TPG’s public programme are non-refundable (see terms and conditions).
 


3. Your membership card

Can I use my membership before I receive my card?
If you join in person, you will be issued with a welcome pack and you can start enjoying your benefits straightaway by showing your temporary membership card to access exhibitions and receive your 10% discount in our café.

You should receive your permanent membership card or complete welcome pack within two weeks of the start of your membership. We regret that we will not be able to grant an extension to your membership if you fail to inform us of non-receipt of membership materials.

Can I lend my membership card to someone else?
We ask that you please don’t lend your card to non-members. If you would like to bring an additional adult guest each time you visit, you can upgrade to member plus guest.

Or, if you know someone who would enjoy the benefits of membership, why not give a gift membership?

Membership is not transferable and additional identification for admission may be required.

What happens if I need a replacement membership card?
Lost or stolen membership cards will be replaced free of charge on the first occasion. Any subsequent replacement cards provided may incur an administrative fee of £5.

Please contact our membership team on 020 7087 9312 or email membership@tpg.org.uk.

Your old card will be cancelled to protect against misuse.
 


4. Renewing your membership

How do I renew my membership?
If you pay by Direct Debit you will automatically receive a new card approximately ten days before your account is due to be debited. Otherwise we will write to remind you when it is time to renew.

Can I renew my membership online?
Unfortunately, it’s not currently possible to renew membership online, but you can:

• Download the renewal form PDF and return it to the freepost address
• Contact our membership team on 020 7087 9312
• Visit in person and renew at TPG’s information desk

Can I pay for my membership renewal by cheque?
Yes, you can, but please write your membership number (found on your membership card) on the back of the cheque and return it along with the renewal form to the freepost address.

Can I upgrade my membership?
You can upgrade your memberships at any point. This can be done over the phone. The difference in fee will be taken in a one-off card payment to upgrade the membership. Membership upgrades are for the remainder of the membership period. They cannot be paid pro-rata and cannot be carried over.

 


5. Gift membership

Where is a gift membership sent?
You can choose to have the membership welcome pack and card delivered either to you or to the recipient with a letter explaining that the membership if a gift from you.

You will be asked to provide the name and address of the gift recipient, which will be held by TPG for the fulfilment of the membership. It will then be the responsibility of the gift recipient to contact TPG to update their contact preferences and provide any further contact details they wish TPG to have, including an email address.

Can I buy a gift membership today, but have it start at a date in the future?
You can choose for your gift membership to start today, or any day within the next 3 months. The welcome pack will arrive within the next 21 days and will be sent via Royal Mail.

When will a gift membership arrive?
The welcome pack will arrive in 21 days, even if you choose to have the membership start at a future date.

How do I buy a gift membership?
If you are paying for a membership for someone else, you’ll need to buy it as a gift. Decide what type of membership you would like then you can:

• Download the gift membership from PDF and return it to the freepost address
• Contact our membership team on 020 7087 9312
• Visit in person at buy a gift membership at TPG’s information desk

If you buy gift membership in person at TPG’s information desk you can take a temporary gift pack away with you. 

How do I renew my gift membership?
Unfortunately, it’s not currently possible to renew gift membership online, but you can:

• Download the gift renewal form PDF and return it to the freepost address
• Contact our membership team on 020 7087 9312
• Visit in person and renew at TPG’s information desk

 


6. Paying for your membership by Direct Debit

How direct debit works
You can pay by annual Direct Debit for all membership types. The first payment is made on or around the 1st of the month after you join. We’ll enclose a Direct Debit payment schedule in your welcome pack showing you the amount and date of this payment.

Payment by annual direct debit
Direct Debit payments will be taken within seven weeks of joining TPG and on an annual basis from when your membership is due for renewal. You will be notified two weeks prior to the payment of your renewal fee. If there is any difficulty with collecting the Direct Debit payment, TPG will be in touch to re-attempt payment collection. 

Payment by monthly direct debit
If you choose to pay monthly (valid for contemporaries and above) you are agreeing to take out TPG membership for one year. If you fail to pay TPG any instalment due within the specified time period, TPG will contact you and agree to take payment at the next available date. If you fail to pay the instalment due for your membership fee or cancel your direct debit part way through the membership period, you will be required to pay all instalments due for the remainder of your membership period. Failure to make payment will result in the membership being cancelled.

If payment of any membership fee has not been received by TPG within 90 days of the date of renewal, membership will be terminated.

 
 
What happens at renewal?
Memberships paid by Direct Debit renew automatically, unless you tell us otherwise. Two weeks before your membership is due to end, you’ll receive a letter with details about your renewal.
 

7. Gift Aid

What is Gift Aid?
Gift Aid is a government initiative established to help charities like TPG to increase their income. We can increase the value of your support by claiming Gift Aid on your membership. All UK taxpayers are eligible.

It is your responsibility to read the declaration and truthfully fill it out. It is also your responsibility to inform TPG of any changes to your tax status, if your name and/or address changes or if you wish to cancel the declaration. Declarations are valid into the future until you notify us that it needs to be stopped.

Individual member and member plus guest membership types are eligible for Gift Aid and can be included in self-assessment tax returns.

The donation portion of all patronage types are eligible for Gift Aid and this can be included in self-assessment tax returns. For details of the donation and benefit split, please refer to the TPG website.

Please note we cannot claim Gift Aid on young memberships or gift memberships.
 


8. Cancelling your membership

How do I cancel my membership?
You have the right to cancel your membership and receive a full refund within 14 days. Any benefits used within that time must be repaid to TPG. We regret that membership cannot be refunded after 14 days of payment being made as it is treated as a donation.

If you wish to cancel part-way through your membership year, you are not entitled to a partial refund as per the above point regarding cancellation.

Annual Direct Debit payments must not be cancelled until the first payment has been collected. You must notify TPG in writing prior to the start of the month in which you are due to renew if you intend to cancel your Direct Debit.

If you would like to cancel your membership, please email membership@tpg.org.uk.
 


9. Information

Subscribe to our e-newsletters
Make the most of your membership with the latest news on exhibitions, events, special offers and more, straight into your inbox every month.

 

 
Update your details
To update your address, contact details and contact preferences, please contact our membership team on 020 7087 9312 or email membership@tpg.org.uk.
 
TPG stores the data you supply securely and uses it for administrative purposes. From time to time TPG and TPG Enterprises would like to update you on forthcoming exhibitions, events and other activities to support our aims. If you would like to receive information in addition to your supporter communications, please let us know.
 
Read our privacy policy to find out how we keep our members’ personal details safe.
 
 
Opening times
Mon – Sat, 10.00 – 18.00
Thu, 10.00 – 20.00
Sun, 11.00 – 18.00
 
Last admission is 30 minutes before closing.
 
Cloakroom
We regret that we cannot provide cloakroom facilities and we cannot accept suitcases, holdalls or backpacks in the galleries – bags must be no larger than 280mm width by 380mm height and 400mm depth.
 
Contact us
For membership enquiries or to join, please contact our membership team on 020 7087 9312 or email membership@tpg.org.uk.
 
The Photographers’ Gallery
16–18 Ramillies Street
London W1F 7LW
 
Registered charity no. 262548
Registered company no. 986208
VAT Registration no. GB645332251