Got a question about your current membership or perhaps you’d like to renew your membership? You can find the answers to our most frequently asked questions below.
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How many guests can I bring in with me?
You can take in as many guests as your membership type allows:
- Young member – admits yourself
- Individual member – admits yourself
- Member plus guest – admits yourself plus one guest
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What happens if I need a replacement membership card?
Lost or stolen membership cards will be replaced free of charge on the first occasion. Any subsequent replacement cards provided may incur an administrative fee of £5.
Please contact our membership team on +44 (0)20 7087 9312 or email membership@tpg.org.uk.
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How do I renew my membership?
If you pay annually you will automatically receive a new card approximately ten days before your account is due to be debited. Otherwise we will write to remind you when it is time to renew.
To renew your membership:
- Visit the membership page and purchase online
- Contact our membership team on +44 (0)20 7087 9312 or email membership@tpg.org.uk
- Visit in person and renew at TPG’s information desk
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Can I upgrade my membership?
You can upgrade your memberships at any point. This can be done over the phone. The difference in fee will be taken in a one-off card payment to upgrade the membership. Membership upgrades are for the remainder of the membership period. They cannot be paid pro-rata and cannot be carried over.
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Where and when is a gift membership sent?
A membership packet will be sent directly to the recipient once they redeem their gift membership online. If you prefer to receive the packet yourself, please contact us at membership@tpg.org.uk immediately after placing your order.
Can I purchase a gift membership that starts at a later date?
When you purchase a gift membership you will immediately receive a voucher code via email, unless you choose to send the voucher code directly to the recipient at a later date. The gift membership will start on the day the recipient redeems the voucher, which must be within 12 months of purchase.
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How do I cancel my membership?
Our community of TPG Members provides vital support to everything we do. Thank you for being part of it.
If you have any questions regarding your support, or wish to cancel your membership, please get in touch with our Membership team at membership@tpg.org.uk.
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Members' discounts:
Members’ 10% discount in the café-bar only applied to the member or to a bill for up to a maximum of 6 people.
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Contact us
For membership enquiries or to join, please contact our membership team on +44 (0)20 7087 9331 or email membership@tpg.org.uk.